Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies. … Purchase Protection means that you can request a refund if: You didn’t receive your order. The product arrived damaged or different than described on the listing (example: the condition isn’t accurate).
How do I get my money back from the Facebook Marketplace?
Requesting a Refund from Marketplace purchase
- Go to My Account > Purchase History.
- From your order history, select the correct order.
- “Request a Refund”.
- Then fill out the refund order form.
- Marketplace Support will request information once the refund request is generated.
What can you do if you get scammed on Facebook Marketplace?
Can I get my money back if I get scammed on Facebook Marketplace? You can report the seller to us in Marketplace.
To issue a refund:
- From your News Feed, click Marketplace.
- Click Selling, then click Shipping Orders.
- Click the order you want to refund.
- Scroll down and click Refund, then click Refund to confirm.
Can you dispute a Facebook Marketplace?
When a buyer is dissatisfied with a delivered product or a seller’s conduct during the shipping and fulfillment process, they can raise the issue with Facebook as a dispute or claim. … Resolution of disputes/claims are made in Facebook’s sole discretion.
Will Facebook pay refund me if I get scammed?
If you’ve used Facebook Pay to send money in Messenger, Facebook cannot issue a refund. According to Facebook’s own guidance, there is no official method for getting a Messenger refund. In practice, you only have two options available to you: Ask the seller to return the money.
How long does a refund take on Facebook Marketplace?
Refunds must be issued within 2 business days from when the seller receives the returned items. Sellers must provide a return shipping label to buyers when accepting a return request from a buyer.
How do I get my money back from a scammer?
Contact your bank immediately to let them know what’s happened and ask if you can get a refund. Most banks should reimburse you if you’ve transferred money to someone because of a scam.
Do I have to refund someone on Facebook Marketplace?
No. As long as you put a disclaimer of any potential issue the item has and the buyers knows that, then you are under no obligation to provide a refund. You should only provide a refund if you didn’t tell the person any potential issue that you were fully well aware of but neglected to tell the person.
Can a seller be scammed on Facebook Marketplace?
Facebook marketplace car scams are quite common types of payment scams, too. A seller will request a down payment or deposit on a car then provide a fake address of pickup once the money has been sent.
Can I cancel a Facebook Marketplace order?
In the top left of Facebook, tap your profile picture. Scroll down and tap Settings, then tap Payments. Tap the order you want to cancel. Scroll down and tap Cancel order.
What to do if you buy something on Facebook and it never arrives?
If you never received your item, you must wait 2 days after the last date of estimated delivery before filing a claim. When reporting unauthorized purchases, you should notify us immediately so that we can try to protect you from financial loss. You must submit a claim within 60 days after the charge.
How do I know if Facebook Marketplace seller is legit?
For Buyers: How to Spot a Seller Scam on Marketplace
- The listing offers a suspiciously low price for a high-demand item. …
- The seller will not meet you in person or let you see the item before purchase. …
- The seller asks you to pay using gift cards for eBay or another company.